1. Scope and Business Information

This policy applies to Tribal Blend Cat Cafe’s website, café operations, reservations, customer communications, marketing programs, and related services that link to it. It does not govern independent organizations such as the Bartholomew County Humane Society or third-party sites linked from our website.

2. Information We Collect

Information you provide

• Contact information such as name, email address, mobile number, and mailing address.
• Reservation and visit information, including requested date, party size, preferences, and communications with staff.
• Transaction information such as items purchased, discounts, coupon redemptions, transaction amount, and payment status. Complete payment-card details are processed by our payment provider and are not intended to be stored by us.
• Account information, form responses, survey answers, contest entries, reviews, messages, and other content you submit.
• Marketing preferences and consent records, including the exact disclosure presented, date, time, method, source, and evidence of your choice.

Information collected automatically

• IP address, browser and device type, operating system, language, approximate location derived from IP, referring page, pages viewed, clicks, and access times.
• Cookie identifiers and information generated through analytics, security, preference, and similar technologies.
• System logs used to operate, secure, diagnose, and improve our services.

Information associated with text messaging

• Mobile number, opt-in and opt-out status, signup source, timestamps, disclosure version, IP address or inbound keyword evidence, and user agent where applicable.
• Inbound and outbound message content, message identifiers, delivery status, carrier error codes, replies, HELP/STOP/START events, campaign association, and coupon-redemption activity.

3. How We Collect Information

We collect information directly from you through our website, signup and waiver forms, reservation tools, point of sale, email, telephone, in-person interactions, and text messages. We also receive limited information from service providers that support reservations, payment processing, website hosting, analytics, security, email, and SMS delivery. Social platforms may provide information according to your settings and their own policies when you interact with our pages.

4. How We Use Information

• Provide reservations, purchases, café services, receipts, customer support, and requested communications.
• Operate the Text Club and deliver promotional messages only when appropriate consent is recorded.
• Respond to inbound messages and immediately honor opt-out requests.
• Personalize content, administer coupons and promotions, and measure aggregate campaign performance.
• Maintain accurate records, prevent duplicate messages, troubleshoot delivery, detect abuse, and secure our systems.
• Understand website and service usage and improve the customer experience.
• Comply with legal obligations, carrier requirements, industry rules, audits, and lawful requests.
• Protect the rights, safety, and property of customers, staff, cats, partners, and the public.

5. SMS Privacy and Consent

Joining the Tribal Blend Cat Cafe Text Club is voluntary and is not a condition of purchase. We use SMS information to send cafe news, cat updates, events, coupons, discounts, and other messages described at signup; record and prove consent; deliver and troubleshoot messages; process replies; and maintain suppression records.

Reply STOP to unsubscribe, HELP for help, or contact info@columbuscat.cafe. We retain a minimal suppression record after an opt-out so that we continue to honor the request. Replying START or completing a new compliant signup may restore consent. See our SMS Terms and Conditions.

6. How We Disclose Information

We may disclose information to vendors working for us, such as website and database hosts, reservation systems, payment processors, analytics and security providers, email providers, telecommunications carriers, and SMS platform providers. These organizations receive only information reasonably necessary for their services and are expected to protect it.

We may also disclose information when you direct us to do so; to comply with law, court orders, subpoenas, carrier investigations, or regulatory requirements; to investigate fraud or security events; or to protect legal rights and safety. We do not represent that external websites linked from our site follow this policy.

7. Service Providers and External Services

Our operations may involve providers such as Square for payment processing, website hosting and WordPress services, reservation providers, Google services for analytics or site functionality, and Twilio for SMS delivery. Each provider processes information under its own terms and privacy commitments. We recommend reviewing the privacy notices of services you interact with directly.

Twilio and participating telecommunications carriers may process mobile numbers, message content, routing data, delivery receipts, consent or suppression information, and technical metadata to transmit messages, prevent abuse, satisfy carrier requirements, and maintain service reliability.

8. Cookies and Analytics

We may use necessary cookies for security and functionality, preference cookies to remember choices, analytics technologies to understand visits, and marketing technologies where enabled. You can manage nonessential categories through the site’s consent controls and your browser settings. Blocking necessary cookies may limit functionality. Browser “do not track” signals are not interpreted consistently across the industry; we respond to legally required preference signals where applicable.

9. Your Choices and Privacy Rights

You may unsubscribe from marketing email using its unsubscribe link and from promotional texts by replying STOP. You may request access, correction, or deletion of personal information, subject to identity verification and exceptions for security, legal compliance, transactions, suppression lists, and other legitimate needs. Depending on your state of residence, additional rights may apply, including rights to obtain a copy, correct inaccuracies, delete certain data, or appeal a denied request.

Send requests to info@columbuscat.cafe or use the contact information below. We will not discriminate against you for making a valid privacy request.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encrypted transmission where supported, access restrictions, credential controls, service-provider review, logging, and backups. No internet transmission or storage method is completely secure, and we cannot guarantee absolute security. Contact us promptly if you believe your interaction with us is no longer secure.

11. Retention

We retain information for the period reasonably necessary for the purposes described here, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and satisfying legal and carrier requirements. Transaction records may be retained for accounting periods required by law. Marketing information is retained until you unsubscribe or it is no longer needed. Consent and suppression evidence may be retained after opt-out to demonstrate compliance and prevent future unauthorized messages. When information is no longer needed, we delete, de-identify, or securely dispose of it where reasonably practicable.

12. Children’s Privacy

Our online services and Text Club are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. A parent or guardian who believes a child provided information should contact us so we can investigate and take appropriate action. Café visits by minors remain subject to our ordinary supervision and reservation practices.

13. Business Transfers and Legal Requests

If the business undergoes a merger, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law. We may preserve and disclose information when reasonably necessary to comply with law or valid legal process, enforce agreements, investigate misuse, respond to emergencies, or protect rights and safety.

14. Changes to This Policy

We may update this policy as our services, vendors, or legal obligations change. The “Last Updated” date identifies the latest revision. Material changes may receive additional notice where appropriate. Continued use after an update is subject to the revised policy.

15. Contact Us

This page is intended as a comprehensive operational draft and should be reviewed by qualified counsel for the business’s actual practices and applicable law before publication.